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Frequently asked questionsQ. How will TIES issues be resolved?A. TIES issues can be resolved by amendments to relevant laws or by the implementation of a proper administrative response by the Commissioner of Taxation using his powers under the existing law, or a combination of both. Q. How long will it take to change legislation where that is necessary to resolve my issue? A. Legislative change is subject to the legislative priorities of the Australian Government. Typically, changes to legislation could be expected to take between 6 and 12 months, depending on the nature of the issue raised. Q. I have a question about an issue I previously submitted. Where can I get more information? A. You can either write to TIES, GPO Box 3275, Canberra ACT 2601 or email ties@ato.gov.au. In either case, please ensure you include your TIES registration number. Q. Why has my issue been referred to ATO Complaints? A. Some issues such as the operation of ATO information technology systems, problems with ATO communications material and ATO forms cannot be dealt with by TIES. In some cases, however, they can be dealt with by ATO Complaints. In these cases, we will forward your issue to ATO Complaints on your behalf. Q. What can I do if I do not want my issue referred to ATO Complaints? A. We will write to you before forwarding your issue to ATO Complaints. In that letter, we will provide you with an opportunity to stop your issue being forwarded. All you need to do is advise us within 10 working days from the date of the letter that you do not want your issue going to ATO Complaints. In these cases, TIES will close your issue and no further action will be taken. Q. Can I refer my issues directly to ATO Complaints? A. Yes. We suggest you review the material on this site and the information available about ATO Complaints at www.ato.gov.au before you decide on the best place to send your issue. Q. Can I obtain a Private Ruling through TIES? A. No. Please see the private rulings & advice essentials homepage on www.ato.gov.au. Q. Can I obtain a Class Ruling through TIES? A. No. Please see the applying for a class ruling homepage on www.ato.gov.au. Q. Can I obtain a Product Ruling through TIES? A. No. Please see the product ruling homepage on www.ato.gov.au. Q. Why has my issue been referred to an ATO Interpretive Advice area? A. TIES is unable to provide advice on how to apply the current law to your or your client’s tax affairs. In some cases, however, these issues can be dealt with by an Interpretive Advice area of the ATO. In these cases, we will forward your issue to the ATO on your behalf. Q. What can I do if I do not want my issue referred to an ATO Interpretive Advice area? A. We will write to you before forwarding your issue to an Interpretive Advice area of the ATO. In that letter, we will provide you with an opportunity to stop your issue being forwarded. All you need to do is advise us within 10 working days from the date of the letter that you do not want your issue going to an Interpretive Advice area of the ATO. In these cases, TIES will close your issue and no further action will be taken. Q. Can I refer my issues directly to the ATO for Interpretive advice? A. Yes. We suggest you review the material on this site and the information available from www.ato.gov.au before you decide the best place to send your issue.
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